Jivesh Lakhani

• Fixed Income Tax, GST, and TDS workflows across Go, React, and desktop connectors; improved filing, imports, reconciliation, and portal sync while reducing customer-matching memory from 534 MB to 55 MB.
• Added an internal LLM Management module for cross-product prompt configuration, and developed a Claude Code /bugfix workflow integrating Zoho MCPs, Claude in Chrome, and GitHub CLI to guide issues from diagnosis to tested PRs with human approval and data safeguards; added to 12 repositories.

• Joined as the sole developer while completing B.Tech; transitioned full-time in June 2025 and later led short-term engineering interns while owning architecture and delivery with the CTO.
• Built a multi-channel AI commerce platform across web, WhatsApp, and Instagram for 40+ Shopify stores, processing approximately 2M monthly storefront sessions and 20K+ monthly shopper interactions.
• Owned delivery across the SaaS control plane, real-time agents, storefront widget, Shopify extensions, analytics, and automations; deployed 10+ production services across AWS, Azure, and Oracle Cloud.

Kandid AI Agents | Next.js, PostgreSQL, OpenAI, Langfuse, Shopify, WhatsApp Business, Instagram Business

• Designed a streaming agent runtime combining RAG, tool calling, memory, product recommendations, cart and order actions, voice, and human handoff across web, WhatsApp, and Instagram.
• Built merchant onboarding and Shopify synchronization for products, pages, files, FAQs, and brand knowledge, with configurable prompts, skills, and channel-specific agent behavior.
• Delivered analytics, segmentation, WhatsApp broadcasts, event-driven automations, cross-channel memory, order tracking, and human-agent handoff. Built Instagram comment moderation and multimodal post analysis for images and videos.

Dynamic Shopify Storefronts | Agents SDK, Langfuse, Playwright, Shopify, Meta Ads

• Built an interactive Page Agent that combines Meta ad context, Shopify product and brand data, captured page state, and merchant instructions to plan and apply storefront changes.
• Created automated ad-to-landing-page workflows that analyze image and video creatives and generate audience-specific copy, media, and layout improvements.
• Engineered Playwright services for mobile DOM and screenshot capture, interactive previews, visual verification, and safe publishing through Shopify app extensions and metafields.
• Implemented a storefront runtime, visitor-level variant assignment, Web Pixel attribution, and A/B-test analytics across page views, carts, checkouts, and purchases.

AgentSDR | Next.js, PostgreSQL, OpenAI, Langfuse, Apollo, Gmail, Smartlead, Redis

• Primarily architected and built an AI sales-development platform for Apollo-powered lead discovery, ICP qualification, website-informed personalization, campaign sequencing, and follow-up planning.
• Created AI workflows for pitches, email sequences, calls to action, reply-intent classification, and CRM state transitions using OpenAI with Langfuse tracing.
• Engineered domain provisioning, mailbox warm-up and queues, Gmail watch and history processing, inbound replies, bounce handling, Smartlead synchronization, and multi-tenant onboarding.

LinkBird | Next.js, PostgreSQL, OpenAI, Langfuse, Playwright, Azure Service Bus

• Co-developed a multi-account LinkedIn outreach platform with lead search and CSV import, campaign assignment, connection requests, acceptance messages, and scheduled follow-ups.
• Built unified inbox and conversation synchronization, campaign analytics, background-job diagnostics, daily limits, working-hour controls, retries, and account-health workflows.